Terms of use

Last updated 31 October 2026.

These terms cover ordering on DrinkEats and using a DrinkEats account, on drinkeats.com.au and in the DrinkEats app. DrinkEats is run by DRINK EATS, ABN 50 125 744 601. By placing an order or making an account, you agree to them.

Who you buy from

Every order is between you and the shop. The shop sets its menu, prices, photos, allergen tags and opening hours, makes your food, takes your payment into its own Square (or Stripe) and handles refunds. DrinkEats is the app that takes your order to the shop.

Prices and fees

You pay the shop's prices shown at checkout, in Australian dollars, including GST where the shop charges it. DrinkEats never adds a fee to your order. The shop pays DrinkEats a small fee for each order.

Your order

Your order is placed once your payment goes through and you see your order page. Pickup times are the shop's best guess. If the shop can't make your order, it should cancel it and refund you. Please pick up at the time you chose: the shop has made your order, so whether a missed pickup is refunded is up to the shop.

Allergies

Allergen and dietary tags come from the shop. If an allergy matters, add a note on the item and call the shop before you order. They know best what's in their food.

Refunds and your rights

Nothing in these terms takes away your rights under the Australian Consumer Law. If something is wrong with your food, the shop that sold it fixes it or refunds it. If the shop can't help, email hello@drinkeats.com.au and we'll follow it up. See Help and refunds.

Your account

An account is optional: you can always order without one. If you make one, use your own true details and keep your password to yourself. You can delete your account at any time in Settings. We may pause or close an account used for fraud or to harm shops or other people, and we'll tell you where we can.

Using DrinkEats fairly

Please don't place fake orders, use a card you're not allowed to use, write abusive notes to shops, or try to break, overload or copy DrinkEats. If you share a group order link, anyone with it can add to that order.

Texts and emails

We text you about your order: when it's received and when it's ready. We only send other texts or emails if you say yes, and each one tells you how to stop them.

Stamp cards and referrals

Each shop runs its own stamp card and sets its own reward. Stamps work only at that shop, have no cash value, and the shop can change or end its stamp card. Referral rewards work the same way, at the shop where they're given.

When DrinkEats is down

We work to keep DrinkEats running, but we can't promise it's always available or free of mistakes. If you paid and your order didn't reach the shop, we'll make sure you get your money back. As far as the law allows, DrinkEats isn't responsible for losses we didn't cause or couldn't reasonably have expected.

Your privacy

How we look after your details is in our privacy policy.

Changes to these terms

If we change these terms, we'll update them here with a new date. If the change matters for you, we'll say so on DrinkEats before it starts.

Questions

Email hello@drinkeats.com.au. These terms are under the law of New South Wales, Australia.